Terms & Conditions

Registration

1. By registering to Nicholls Rewards 2025-26, you accept the Terms & Conditions.
2. By registering and participating in Nicholls Rewards 2025-26, you accept the receipt of marketing materials from John Nicholls (Trading) Ltd relating to the scheme via email. Participants can opt out at any time via the relevant communications channel.
3. By registering and participating in Nicholls Rewards 2025-26, you accept receiving your John Nicholls (Trading) Ltd invoices via email.
4. By joining Nicholls Rewards 2025-26, you agree to receive notifications and updates relating to your registration via email and the Nicholls Rewards 2025-26 website.
5. You must be aged 18 or over to participate in Nicholls Rewards 2025-26.
6. John Nicholls (Trading) Ltd customers must register for Nicholls Rewards 2025-26 to participate.
7. J&B’s Customers are not permitted to register for Nicholls Rewards 2025-26.
8. John Nicholls (Trading) Ltd staff are not permitted to register for Nicholls Rewards 2025-26.
9. John Nicholls (Trading) Ltd staff cannot register a customer to Nicholls Rewards 2025-26.
10. Registrations for Nicholls Rewards 2025-26 must be made using the Nicholls Rewards 2025-26 website.
11. Failure to provide requested and required information on a registration, unclear, incomprehensible, or distorted entries during the registration process and duration of the scheme could lead to a participant being disqualified or entries being void.
12. Local Authority or Public Sector customers cannot register for Nicholls Rewards 2025-26.
13. Nicholls Rewards 2025-26 is available to John Nicholls (Trading) Ltd account customers only.
14. Customers who choose to pay or part pay their account balance using AMEX (American Express) at any point during the Reward Scheme Year will void their Nicholls Rewards 2025-26 registration.

Qualifying Spend

15. Only goods invoiced from the 1st April 2025 to 31st March 2026 will be considered towards the qualifying spend.
16. Qualifying spend will only be accrued towards Nicholls Rewards 2025-26 with transactions processed at the following participating John Nicholls (Trading) Ltd branches or Showrooms, Banbury Plumbing, Witney Plumbing, Towcester Plumbing, Towcester Showroom, Kidlington Plumbing, Buckingham Plumbing, Shipston Plumbing. (Any spend at J&B’s Branches will not qualify towards Nicholls Rewards 2025-26).
17. Customer spend will not be back dated and qualifying spend will only be awarded from the customers registration date.
18. Spend which qualifies for Nicholls Rewards 2025-26 will be recorded and uploaded once per month to the customer’s account, this can be viewed via the Nicholls Rewards website.
19. If named and submitted within the same month, cash sales will be considered towards the participants spend at John Nicholls (Trading) Ltd.’s discretion.
20. Value Added Tax (V.A.T) is not included in any qualifying spend.
21. At any time, John Nicholls (Trading) Ltd reserves the right to exclude specific products or sale transaction types.
22. Installation charges, including Labour and Waste Disposal are excluded from qualifying spend.
23. Nicholls Rewards 2025-26 only applies to products purchased from John Nicholls (Trading) Ltd (See point 13 for qualifying branches) by the account holder (the company or individual person that is recognised by John Nicholls (Trading) Ltd as the nominated account holder).
24. Spend cannot be combined from two or more customer accounts, sales will only be considered from individual accounts for qualifying spend.
25. Account holders (the company or individual person that is recognised by John Nicholls (Trading) Ltd as the nominated account holder) can only have a maximum of one Credit and one Loyalty account registered to Nicholls Rewards 2025-26. These accounts if both registered must be kept separate and cannot be combined.
26. Any credits raised against invoices during the qualifying period will be deducted from qualifying spend.

Redemption Process

27. For a participant to redeem a reward their John Nicholls (Trading) Ltd credit account must be fully paid and up to date, in line with agreed payment terms throughout the duration of the scheme.
28. If a participant has any overdue balance, John Nicholls (Trading) Ltd reserves the right to withhold any reward until the overdue balance has been paid.
29. Failure to pay your John Nicholls (Trading) Ltd credit account to agreed terms will result in the immediate cancellation of your registration, any accrued rewards or qualifying spend. Re-registration is entirely at the discretion of John Nicholls (Trading) Ltd, where re-registration is permitted, previous qualifying spend will be ignored and will apply from the re-registration date only.
30. All redemptions must be processed via the Nicholls Rewards 2025-26 website.
31. Redemptions can take up to 28 days to complete.
32. Once Redeemed, your redemption choice cannot be changed.
33. Please be reminded over peak periods, such as Christmas, redemptions may take longer than the normal time to process. The final date to redeem to ensure you get any rewards before Christmas is the 22nd November 2025, redemptions received after this date will not be acknowledged until 6th January 2026.

Rewards & Packages

34. If a credit note is chosen, please note the reward value is inclusive of V.A.T (Value Added Tax)
35. If a credit reward is chosen, which leads to a credit balance on a participants account, this cannot be refunded in cash and must be used for future purchases.
36. Once you have redeemed on the Nicholls Rewards website (for either a Love2Shop Voucher or a Credit note) and you have been approved for your chosen reward, it is not possible to exchange for a different reward option.
37. John Nicholls (Trading) Ltd are unable to split rewards or issue more than one Love2shop card per registered account.
38. If you receive more than one Love2shop card throughout Nicholls Rewards, please be aware that these cards must remain separate and at no point can be combined. Once your card expires the remaining rewards left on the card will be lost.
39. For your first redemption of a Love2shop card on Nicholls Rewards 2024-25 or 2025-26 you will receive a new card. This card once received must be kept until the expiry date shown on the card. It will be topped up with any redemptions made during the current and any the future schemes.
40. If a participant misplaces or loses their card, John Nicholls (Trading) Ltd accepts no liability for lost cards or rewards.
41. Where a refund or credit results in the participant no longer being eligible for a reward amount that has been redeemed and spent, the amount would be offset against the credit / refund amount.
42. Rewards earned from Nicholls Rewards 2025-26 must be redeemed by the 30th June 2026 any rewards not redeemed by this date will be lost.
43. Unspent rewards on the participants Love2Shop card after the card expiration date will automatically be removed, John Nicholls (Trading) Ltd hold no liability for lost rewards.
44. Once a participant has activated and accepted the Love2Shop card issued by Nicholls Rewards 2025-26, John Nicholls (Trading) Ltd has no ownership of this card or reward.
45. Where holidays are booked using rewards, these are subject to Terms and Conditions of the operator, which will be provided to the participant at the time of booking. John Nicholls (Trading) Ltd accepts no liability.
46. Where holidays are booked using rewards, the participant may have additional costs when travelling during public holidays which will need to be supplemented by the participant.
47. Where holiday rewards are taken, all packages are subject to availability at the time of confirmation.
48. It is the participants responsibility to understand the current available Love2shop retailers. John Nicholls (Trading) Ltd holds no liability over if/when Love2shop change any retailers.
49. From time to time, you may be offered additional reward targets, these are set at the discretion of John Nicholls (Trading) Ltd. Any Rewards offered and achieved will be payable via credit note, paid in June 2026 only.

General Information

50. All queries regarding Nicholls Rewards 2025-26 must be directed to the Nicholls Rewards Team using the following contact details; email info@nichollsrewards.co.uk or call 01295 235200.
51. Any card or Love2shop related queries should be directed to Love2shop customer services on 03303 331201.
52. At any time, during or at the end the of Nicholls Rewards 2025-26, John Nicholls (Trading) Ltd reserves the right to amend the details of Nicholls Rewards 2025-26.
53. John Nicholls (Trading) Ltd have no connection with Park Retail Limited (Love2Shop – Part of the PayPoint Group), who are an independent company.
54. John Nicholls (Trading) Ltd and Love2Shop accepts no responsibility for any tax liability arising from the participation in Nicholls Rewards 2025-26.
55. At any point in the duration of Nicholls Rewards 2025-26, John Nicholls (Trading) Ltd reserves the right to update the Terms and Conditions or cancel Nicholls Rewards 2025-26.
56. By accepting these Terms and Conditions you confirm that you are the business owner or have the authority of the owner to register for Nicholls Rewards, to redeem and claim any rewards.
57. John Nicholls (Trading) Ltd will need to send certain information to Love2Shop for the purpose of providing a Love2Shop reward, which includes your name and email address.
58. On redemption of a Love2Shop reward, you accept that you will be bound by the Terms and Conditions of Park Retail Limited (Love2Shop – Part of the PayPoint Group).
59. Please visit the Love2shop website to view the third party Love2shop Terms and Conditions at www.love2shop.co.uk.
60. For full details of the John Nicholls (Trading) Ltd Privacy Policy, please visit johnnichollstrade.co.uk.